Retail Customer FAQ
WHEN WILL MY ORDER LEAVE?
Most orders will be dispatched from our Distribution Centre in Perth (Australia) by the next business day. Our Accounts Department waits for our financial institution to acknowledge that your payment was approved and the order is then transitioned for immediate dispatch.
However, please allow for an additional two business days for any garments that require embroidery or alterations.
HOW MUCH DOES IT COST TO GET MY ORDER?
We offer free shipping Australian wide, if your order is over $150. All orders under $150 will incur at a flat rate of $15.
HOW LONG WILL IT TAKE FOR DELIVERY?
Most deliveries of products from Riggers Workwear take 5 - 7 business days following payment. The below list provides an example of order delivery times, broken down by region if the destination is in Australia:
Perth: 1-2 Business Days
WA Regional: 3-4 Business Days
Darwin: 3 Business Days
NT Regional: 4 Business Days
Adelaide: 3 Business Days
SA Regional: 4 Business Days
Melbourne: 1-2 Business Days
VIC Regional: 1-2 Business Days
Tasmania: 3-4 Business Days
Sydney: 3 Business Days
NSW Regional: 3-4 Business Days
Brisbane: 3-4 Business Days
Gold Coast/Sunshine Coast: 4 Days
QLD Regional: 4 Days
Antarctic Regions: 15+ days
Christmas Island/Cocos Keeling Islands: 15+ days
WHAT PAYMENT METHODS DO YOU OFFER?
Purchases through the website are processed using Credit Card or PayPal transfers. Both services are completely secure and allow for peace of mind purchasing. No personal card details are held by Riggers Workwear after payments have been processed.
I MADE A MISTAKE ON MY ORDER. HOW DO I CORRECT THIS?
Once your order is placed, it is batched and then sent electronically to our distribution and dispatch centre for pick, pack and shipping. We use the latest in technology to enable us to process and ship orders promptly, and in many cases, it may only be a matter of hours from the time you place your order until the time it is shipped.
Until your order is submitted to the distribution centre, we can make changes to it, but unfortunately, after this point, we cannot change or cancel it. If you have placed an order and you wish to change or cancel it, please ring us immediately on 1300 363 844 or email our customer service team at sales@riggers.com.au with your request.
DO I GET AN INVOICE WITH MY ORDER?
Yes, an Invoice is emailed when the goods have been shipped from our distribution centre, and we also keep an Invoice on your account if required in the future.
CAN I ORDER FROM YOU IF I AM UNDER 18 YEARS OLD?
We are only able to accept orders from adults over the age of 18 years. By purchasing on our website, you are certifying that you are over 18 years old.
I STILL HAVEN'T RECEIVED MY ORDER. WHAT DO I DO?
If you haven't received your order by the gazetted time frame above, please contact our customer service team at sales@riggers.com.au, and we will work with our freight partners to Track & Trace the consignment to provide you with an accurate delivery schedule.
Please note that in the event that an order is returned to our warehouse due to incorrect shipping details provided by the customer, then a redirection fee of $10 will be required before we will re-despatch the order.
HOW DO I RETURN AN ITEM?
Should you wish to return an item, please first contact our customer service team at sales@riggers.com.au to request a Return Merchandise Authorisation Number (RMA). All items must be returned to 46 Mulgul Road, Malaga WA 6090, Australia. Please note that NO returns will be accepted without a valid RMA number.
REFUNDS
If a refund is granted, then we will refund your purchase within 3-4 days of receiving the return. Your refund will be issued through the same transaction method used to make the original purchase. Please note that for approved refunds, delivery costs are not refundable and a restocking fee (10% of the order) may apply.
EXCHANGES
If you would like to exchange your goods, please contact us directly on 1300 363 844 or email us at sales@riggers.com.au, and we will issue you with an RMA number. We recommend placing a new order on our website for the exchange product at the same time as returning your original items for refund to avoid exchanged items selling out. Please note that for approved exchanges, delivery costs are not refundable and a restocking fee may apply.