Delivery Terms and Conditions
WHEN WILL MY ORDER LEAVE?
Most orders will be dispatched from our Distribution Centre in Perth (Australia) within the next business day. Our Accounts Department simply waits for our financial institution to acknowledge that your payment has been approved and the order is transitioned for immediate dispatch. Please allow for an additional 2 business days for any garments that require embroidery or alterations.
HOW MUCH DOES IT COST TO GET MY ORDER?
- Our standard delivery charge is $15 for all orders delivered to an Australian address that are under $150 (excluding GST).
- All orders delivered to an Australian address that are over $150 (excluding GST) are free.
- Please refer to our rates at time of checkout.
HOW LONG WILL IT TAKE FOR DELIVERY?
Most deliveries of products from Riggers Workwear will be completed within 7 - 14 business days following payment. Packaging boxes are amply sized and your items are well-protected. The below list provides an example of larger orders, broken down by region if the destination is in Australia:
- Perth: 1-2 Business Days
- WA Regional: 3-4 Business Days
- Darwin: 3 Business Days
- NT Regional: 4 Business Days
- Adelaide: 3 Business Days
- SA Regional: 4 Business Days
- Melbourne: 1-2 Business Days
- VIC Regional: 1-2 Business Days
- Tasmania: 3-4 Business Days
- Sydney: 3 Business Days
- NSW Regional: 3-4 Business Days
- Brisbane: 3-4 Business Days
- Gold Coast/Sunshine Coast: 4 Days
- QLD Regional: 4 Days
- Antarctic Regions: 15+ days
- Christmas Island/Cocos Keeling Islands: 15+ days
WHAT PAYMENT METHODS DO YOU OFFER?
All purchases through the website can be paid using Credit Card or PayPal Transfer. Both services are completely secure and allow for peace of mind purchasing. No personal card details are held by Riggers Workwear after payments have been processed.
We value your opinion and would love to hear from you. We are constantly looking for better ways in which to offer the best products possible, together with the providing the highest quality and affordability. All products have a comments section which will allow you to leave your views about the range. We are constantly updating our website and processes in response to feedback we receive from our customers and we continue welcome any innovative website or product suggestions you may want to share with us. Please contact our customer service team at email@example.com and your comments will be passed onto the most relevant department.
I MADE A MISTAKE ON MY ORDER. HOW DO I CORRECT THIS?
Once your order is placed it is batched and then sent electronically to our distribution and dispatch centre for pick, pack and shipping. We use the latest in technology to enable us to process and ship orders promptly and in many cases it may only be a matter of hours from the time you place your order until the time it is shipped. Until your order is submitted to the distribution centre we can make changes to it, but unfortunately after this point we cannot change or cancel it. If you have placed an order and you wish to change or cancel it, please ring us immediately on 1300 363 844 or alternatively you can e-mail our customer service team at firstname.lastname@example.org with your request.
DO I GET AN INVOICE WITH MY ORDER?
Yes, an Invoice is emailed when the goods have been shipped from our distribution centre and we also keep an Invoice on your account if required in the future.
CAN I ORDER FROM YOU IF I AM UNDER 18 YEARS OLD?
We are only able to accept orders from adults over the age of 18 years. By purchasing on our website you are certifying that you are over 18 years old.
I STILL HAVEN'T RECEIVED MY ORDER. WHAT DO I DO?
If you haven't received your order by the gazetted time frame above, please contact our customer service team at email@example.com. We will work with our freight partners to Track & Trace the consignment to provide you with an accurate delivery schedule. Please note that in the event that an order is returned to our warehouse due to incorrect shipping details provided by the customer, then a redirection fee of $15 will be required before we will re-despatch the order.
HOW DO I RETURN AN ITEM?
Should you wish to return an item, please first contact our customer service team at firstname.lastname@example.org to request a Return Merchandise Authorisation Number (RMA) from our Customer Service Department. All items must be returned to: 46 Mulgul Road, Malaga WA 6090, Australia. Please note that NO returns will be accepted without a valid RMA number.
If a refund is granted then we will refund your purchase within 3-4 days of receiving the return. Your refund will be issued through the same transaction method used to make the original purchase. If the product was ordered with a voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order. Please note that for approved refunds, delivery costs are not refundable and a restocking fee (10% of the order) may apply.
If you would like to exchange your goods please contact us directly on 1300 363 844 or Email us at email@example.com and we will issue you with a RMA number. We will then recommend placing a new order on our website for the exchange product at the same time as returning your original items for refund to avoid exchange items selling out. Please note that for approved exchanges, delivery costs are not refundable and a restocking fee may apply. Please note that NO returns will be accepted without a valid RMA number.